Service charge not shared with staff of Phuket hotels?

I recently became aware of a hotel charging guests a 10 per cent service charge while sharing only three per cent of it with its staff. I feel this is reprehensible and dishonest to ward guests and staff. It hurts the economy, local people and tourism. Can anything be done about this?

Truman Trustbrakken, Phuket

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Actually, hotels do share the full 10 per cent service charge with all staff, but many opt to stagger the percentage shared between the high and low seasons.

During the high season some hotels will give staff between three to five per cent, the remainder is held back and shared out during the low season when there are fewer guests.

However, it should be noted that the sharing of guest service charges among hotel staff is set by individual hotels.

In some cases, hotels give their staff more than the 10 percent service charge. In addition, many hotels provide extra staff benefits, such as staff transport, meals and accommodation.

There are also laws to protect staff from employers taking advantage of them, and staff are generally aware of those laws.

Supattra Suwanputree, Thai Hotels Association (Southern Chapter) manager.

Answered on November 15, 2012.
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